Join our Team!
Careers @ Genumark
We are an award-winning and rapidly growing company that builds clients’ brands through innovative branded merchandise programs. Founded in 1980 and headquartered in Toronto, we now operate seamlessly across North America.
Large enough to work with some of North America’s most high-profile brands, we’re also small enough to appreciate the individual contributions that make our success possible. Our team is enthusiastic and creative, and together we’re a dynamic, growing company focused on culture and success.
We have been named a top 40 distributor by both ASI and PPAI, recognized as one of Canada’s Best Managed Companies for the past seven years, and awarded National Distributor of the Year by PPPC more times than we can count. Ok. We counted. 16 times.
In 2023 we achieved B-Corp Certification and became proud members of the B-Corp community, doing our part to create a positive impact for society and the environment. Caring about the communities we live in and the ones we don’t are at the core of who we are.
Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.
We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.
ACCOUNT MANAGER
(NORTH AMERICA)
Genumark is looking for experienced Account Managers to join our growing team based in Canada and the US.
Who You Are
Your professional toolbox contains creativity, compassion, curiosity, and courage. You love to tell stories and create meaningful merchandise that matters. You value the relationships you build with your clients and wowing them is a huge deal.
You commit. You do what you say you’ll do. Presented with a challenge, you’ve got a “Yes!” attitude and are focused on finding a solution. You are organised, resourceful, and excel under pressure. Personable and open minded, you’re comfortable with learning new systems and technology.
If you can think it, we can probably make it so creativity should be woven into everything you do. We count a wide variety of industries in our client list so being a curious person who shows adaptability in different situations is key. Every day is different.
About The Role
Our teams manage major national accounts whose brands are part of our everyday lives and shape our culture.
While managing your existing accounts you will actively bring in new clients, working with industry leading manufacturers to develop and source products that tell compelling brand stories.
As an Account Manager, you will be managing client projects through their full life cycle – from concept to presentation to delivery – all while working alongside and being supported by our top-notch Production team. Our experienced Accounts team and designers love collaborating, so you should too.
What You Get
We’re not just offering a job, we’re offering a platform for your success. Our operational support is top-notch, helping you focus on what you do best. And you can work from most places in North America, thanks to our hybrid and remote work options.
Being in sales, we know that building a pay package that meets your individual needs is key. That’s why we offer you a great salary with added commission. We even have commission-only plans for experienced industry Account Managers if that’s how you like to do it!
How to Apply
Ready to unleash your full potential and be a part of something big?
We look forward to meeting you!
CUSTOMER SERVICE REPRESENTATIVE
Genumark is looking for a Customer Service Representative to join our growing team based in Canada.
Who You Are
Your professional toolbox contains customer-first mindset, compassion, curiosity, and collaboration. You love to make a difference in customer experience and are intentional in delivering a personalized service. You value the relationships you build with your clients and wowing them is a huge deal.
You commit. You do what you say you’ll do. Presented with a challenge, you’ve got a “Yes!” attitude and are focused on finding a solution. You are organised, resourceful, and excel under pressure. Personable and open minded, you’re comfortable with learning new systems and technology. If you happen to be bilingual (English/French), that’s a bonus.
We count a wide variety of industries in our client list so being a curious person who shows adaptability in different situations is key. Every day is different
About The Role
Our teams manage major national accounts whose brands are part of our everyday lives and shape our culture. How this role fits in the grand scheme is it provides inbound client support for all inventory fulfilment programs.
The purpose of this position is to provide inbound Client support for all inventory fulfilment programs. This position will also complete RUSH order data entry.
Responsibilities will include, but not be limited to:
- Answer all inbound telephone, email, fax and mail requests for product information
- Sends Order Acknowledgement to customers via fax, email or mail
- Provide back up support (when required) to Data Entry by entering all received orders
- Processes Drop Ship orders and forward to Buyer for delivery and completion
- Communicates with Buyer to ensure timely purchasing of inventory
- Communicates with Finance to ensure accurate and timely invoicing of orders
- Issue and process return authorization requests
- Cross-sell products when and where applicable
- Track and investigate late or lost shipments
- Re-send Client invoices as required
- Read and respond to all inbound Customer Service email requests, forward other
inbound email to appropriate personnel - Learn about products offered in each program to effectively answer client questions
- Complete all out bound calls to clients relating to back order and/or discontinued items
- Enter and release all RUSH orders and communicate with Pick/Pack to ensure timely
and correct shipment of order - Assist in the Health & Safety program by complying with all health and safety
protocols, processes, and policies; and participate in employee training and accident
investigations, when required - May be required to perform additional and/or different responsibilities as set forth
above
This role is hybrid, requiring a minimum of 3 days in the office
What We Offer
We’re not just offering a job, we’re offering a platform for your success. Our team is amazing (at least we think so!) and our operational support is top-notch. You have the opportunity to work with some great folks, learn about some pretty cool merch, and sometimes, own a few of them too!
We offer a great benefit package, we have fun office events, and we care about your sense of well-being and belonging.
As for compensation, the range is between $45,000 – $47,000 annually.
How to Apply
Ready to unleash your full potential and be a part of something big?
We look forward to meeting you!
Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business
practices.
We are proud to provide employment accommodation during the recruitment process. Should you
require any accommodation, please indicate this on your application and we will work with you to
meet your accessibility needs.
We appreciate all applicants for their interest in joining Genumark. While we review all
submissions, only candidates selected for an interview will be contacted
