JOB OPPORTUNITIES

Group Shot of Genumark employeesAs one of Canada’s best promotional products supplier, Genumark has grown to become the national leader in sourcing and distributing promotional merchandise and corporate uniforms and apparel. With offices, showrooms and warehouses across Canada including Toronto, Kitchener, Ottawa, Montreal, Winnipeg, Calgary, Vancouver and Victoria.

Our multiple locations and 100+ full-time employees across Canada allow us to provide regional service to prominent national accounts such as CIBC, Microsoft Canada, Telus, Ford of Canada, Toys R US, Loblaw Companies, Corby’s, Sony Canada, Nexen, Enmax, Smart Technologies, AGF Mutual Funds and many others. Genumark also have numerous accounts which are focused on a provincial or municipal level. To learn more, visit us at genumark.com.

Named as one of Canada’s Best Managed Companies from 2011 to 2017, as well as, Best Places to Work in the Industry from 2006 to 2016, Genumark believes happy employees are a precondition to happy customers.

Genumark headquarters is the 42,000 square foot sales and distribution facility located at 707 Gordon Baker Road in Toronto.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

We are currently seeking a Full-Time Bilingual (English & French) Customer Service Representative to join our Toronto office team.

The purpose of this position is to provide inbound Client support for all inventory fulfillment programs. This position will also complete RUSH order data entry.

Responsibilities will include, but not be limited to:

  • Answer all inbound telephone, email, fax and mail requests for product information
  • Sends Order Acknowledgement to customers via fax, email or mail
  • Provide back up support (when required) to Data Entry by entering all received orders
  • Processes Drop Ship orders and forward to Buyer for delivery and completion
  • Communicates with Buyer to ensure timely purchasing of inventory
  • Communicates with Finance to ensure accurate and timely invoicing of orders
  • Issue and process return authorization requests
  • Cross-sell products when and where applicable
  • Track and investigate late or lost shipments
  • Re-send Client invoices as required
  • Attend program pre-launch product information meetings
  • Attend monthly departmental meetings
  • Read and respond to all inbound Customer Service email requests, forward other inbound email to appropriate personnel
  • Update and maintain call log
  • Learn about products offered in each program to effectively answer client questions
  • Complete all out bound calls to clients relating to back order and/or discontinued items
  • Enter and release all RUSH orders and communicate with Pick/Pack to ensure timely and correct shipment of order
  • Assist in the Health & Safety program by ensuring that section 28 of the Occupational Health & Safety Act (OHSA) are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department
  • May be required to perform additional and/or different responsibilities as set forth above

Minimum Requirements:

  • Fluent in English and French language skills (written and spoken)
  • Proficiency in Microsoft Office suite, especially, Word, Excel, and Outlook
  • Intermediate to advanced computer skills, including use of the Internet and experience with promotional webstores
  • Demonstrated skills in customer escalation, conflict resolution, and negotiation
  • Strong customer service, interpersonal, and relationship-building skills
  • Strong multi-tasking, organizational, time management, and problem-solving skills
  • Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization
  • Must have employment eligibility in Canada

Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Feel free introduce yourself to us, submit your resume to HumanResources@genumark.com and let us know which position you may be interested in. Alternatively, we encourage you to regularly check back here for any future opportunities that comes up at Genumark!

We look forward to meeting you!

Full-Time Account & Warehouse Coordinator

We are currently seeking a Full-Time Account & Warehouse Coordinator to join our Winnipeg office team. This position is a dual role in which approximately 65% consist of performing coordination duties and 35% consist of performing warehouse duties.

The successful incumbent will be resilient, flexible, self-motivated and have a great work ethic; detail oriented, driven and have strong time management skills to provide exceptional administrative and sales support in a fast-paced environment.

Day-to-day responsibilities as an Account Coordinator includes to review, follow up and ensure client delivery of custom goods (non-inventory) in a timely and cost effective manner.  Once goods have been delivered, liaise with the Finance Department to ensure that the orders are correctly closed, so that both Company and Account Executive are reimbursed for their work.  This position works with two or more Account Executives. Working knowledge of Adobe Illustrator is preferred.

The primary purpose of the Warehouse Coordinator position is to co-ordinate incoming and outgoing shipments by verifying quantity and accuracy of goods received/shipped in a timely and cost effective manner. In addition, to be responsible for maintaining and organizing customer and Genumark owned merchandise in receiving and holding area. Must be able to lift, move, and/or stack up to 30 pounds on a regular basis.

 

RESPONSIBILITIES WILL INCLUDE, BUT NOT BE LIMITED TO:

Account Coordinator

  • Ensure all orders are entered, reviewed, approved, released and purchase orders forwarded to applicable vendors
  • Follow up by phone, fax or email, with vendors to ensure timely delivery of open orders
  • Review open orders in “Follow Up Tray” daily to ensure vendor production is progressing in a timely manner
  • Obtain artwork from Account Executives and forward to vendor
  • Obtain paper proofs from vendor and forward to Account Executive for approval
  • Obtain pre-production sample(s) from vendor and forward to Account Executive
  • Communicate vendor needs to Account Executives
  • Review, research and close out (monthly) all delivered orders showing an “open” status in the system
  • Track and record shipping costs so that we recover same from client
  • Insure vendor purchase orders (POs) are received and closed
  • Insure orders are shipped off to facilitate invoicing
  • Maintain client art files
  • Liaise with various Less Than Load (LTL) freight companies for quotes and to arrange transport
  • May be required to perform additional and/or different responsibilities as set forth above

 

Warehouse Coordinator

  • Receive shipments from couriers and verify contents to orders
  • Liaise with couriers for all outgoing shipments by creating waybills, packing slips, customs documentation, etc.
  • Print out and pack web store orders and ship
  • Maintain and organize stock in receiving and holding areas
  • Ensure timely receipt of goods and delivery of shipments to customers
  • Keep catalogues current and file as required
  • Maintain and organize samples and sample kits
  • Maintain shipping and receiving records
  • Assist with general office and showroom organization as required
  • May be required to perform additional and/or different responsibilities as set forth above

 

GENERAL (ALL EMPLOYEES)

  • Follows company policy
  • Maintains orderly working environment and follows all safety regulations
  • Participates in all audits, as required
  • Maintains confidentiality for company and its clients
  • Perform other duties, as required by immediate Supervisor

 

HERE’S WHAT YOU BRING TO THE TABLE:

  • Must have completed minimum Grade 12 education; post-secondary education preferred
  • Minimum two years general operational or administrative office work experience
  • Proficient and hands on working knowledge and understanding of Microsoft Office 2013 and 2016 software – specifically Excel, Word, and Outlook as well as using the Internet as a research tool
  • Working knowledge of Adobe Illustrator
  • Ability to lift, move, and/or stack up to 30 pounds on a regular basis
  • Proven ability to understand, speak and write English in order to communicate effectively using tact and diplomacy is required
  • Excellent interpersonal and customer service skill along with a demonstrated commitment to service excellence, quality and vendor relationship management
  • Think “outside the box”, be pro-active, problem solve and suggest corrective course of action
  • Ability to work independently with minimal supervision as well as work collaboratively in a team environment
  • Strong multi-tasking and attention to detail; able to manage multiple assignment simultaneously with conflicting deadlines
  • Strong organizational skills with ability to manage time and retain and apply information effectively
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization
  • Must have employment eligibility in Canada

Interested? Please send your resume to HumanResources@genumark.com.

We thank all candidates who apply, however, only those candidates selected for an interview will be contacted.

Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.