For more than two decades, Genumark has designed and implemented promotional merchandise fulfillment programs for some of the largest companies in Canada.
Orders are received any number of ways including internet, e-mail, fax and telephone. Our experienced and bilingual customer service and call center team strive to maintain 100% customer satisfaction. Web orders can be placed 24/7/365.
Our e-commerce solution enhances delivery and service by providing access to real time inventory levels from the warehouse and management system and by making real-time shipment tracking information available as packages are manifested with the carrier.
Our digital service team will create a digital catalogue solution that can be linked to your web site or intranet. It is scalable, flexible and can be easily adapted to your branding needs and presentation requirements. Additionally, dynamic searching features let users locate products by category, part number and description. Existing customers can utilize past order history to build new orders or use “quick entry” to expedite large orders. Order confirmations are automatically e-mailed to customers and online customer service screens provide real time order status information.