Genumark is certified as an ISO 9001:2008 company. Our quality assurance program ensures that we maintain high quality standards and provides a mechanism and process for continuous improvement. In this regard, Genumark focuses on the following:
- Satisfying customer expectations
- Identifying key processes based on customer expectations
- Selecting metrics for key processes
- Tracking performance metrics through time
- Establishing a correlation between internal measurables and external performance
- Making adjustments on a continuous basis in order to improve customer satisfaction.